Privacy Policy

This website is operated by Superbia Machining and Trading (Pty) Ltd ("Superbia", "we", "us", "our"), a company registered in the Republic of South Africa.

• Registered name: Superbia Machining and Trading (Pty) Ltd
• Registration number: 2016/249965/07
• Physical address: 15th Ave & Charl Cilliers St, Anderbolt, Boksburg, 1459, Gauteng
• Email: info@superbiamachining.africa
• Telephone: +27 11 918 1582 / 3

We are the responsible party for the processing of personal information collected through this website.

We collect personal information only when you actively provide it to us through our website forms or WhatsApp Business number. This includes:

Quote request and contact forms

• Full name, company, phone number, email address
• Service required, component/requirement description, quantity, material and required date
• Uploaded drawings, specifications or photographs

Website usage data

We may collect standard web analytics data (pages visited, browser type, device type, approximate geographic location). This data is aggregated and does not identify you personally.

We do not collect payment card details, identity numbers, or any sensitive personal information through this website.

We use the personal information you provide solely for the following purposes:

• To respond to your quote request, inspection request or general enquiry
• To contact you by phone, WhatsApp or email regarding your request
• To arrange on-site inspections or workshop visits
• To process and fulfil orders or service agreements
• To comply with our legal obligations

We will not use your information for unsolicited marketing without your explicit consent. We will not sell, rent or share your personal information with third parties for their own marketing purposes.

Under POPIA, we process your personal information on the following grounds:

• Consent: when you submit a form or message us on WhatsApp, you consent to us contacting you in relation to your request.
• Legitimate interest: to operate our business, respond to enquiries and fulfil service agreements.
• Legal obligation: where we are required to retain records for tax, regulatory or contractual compliance.

We do not sell or trade your personal information. We may share it only in the following limited circumstances:

• Service providers: our website is hosted by Afrihost. Form submissions are delivered via email to our team. These providers process data on our behalf under confidentiality obligations.
• Legal requirements: if required by law, court order or regulatory authority.
• Business transfer: in the event of a merger, acquisition or sale of the business, personal information may be transferred to the new owner under the same privacy obligations.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected:

• Enquiries and quote requests: up to 3 years from the date of last contact, or until the purpose is fulfilled
• Client records and job documentation: up to 7 years for tax and compliance purposes
• Uploaded drawings/photos: retained only as long as needed to complete the related enquiry or job

After retention periods expire, personal information is securely deleted or anonymised.

Our website may use cookies for basic functionality (session cookies, which expire when you close your browser) and, where enabled, anonymised analytics cookies. We do not use advertising cookies, tracking pixels or retargeting technologies. You can disable cookies in your browser settings without affecting your ability to use the site.

As a data subject under POPIA, you have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to our legal retention obligations
• Objection: object to the processing of your personal information in certain circumstances
• Complaint: lodge a complaint with the Information Regulator of South Africa

How to request deletion of your data (including WhatsApp)

This includes any personal information collected through our website forms, and any conversation or contact data collected via our official WhatsApp Business number. To request deletion:

• Email info@superbiamachining.africa with the subject line "Data Deletion Request", including your name and the phone number or email you contacted us with, or
• Message us on WhatsApp at +27 72 697 7216 and request "delete my data"

We will confirm receipt and delete the relevant personal information within 30 days, except where we are legally required to retain it (e.g. tax or contractual records).

Information Regulator (South Africa):
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za

We implement reasonable technical and organisational measures to protect your personal information, including SSL/TLS encryption (HTTPS), restricted access to form submission data, and secure hosting infrastructure. No method of transmission over the internet is 100% secure, and while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Our website may contain links to third-party websites (such as LinkedIn, WhatsApp or supplier catalogues). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

• Email: info@superbiamachining.africa
• Telephone: +27 11 918 1582 / 3
• Post: Superbia Machining and Trading (Pty) Ltd, 15th Ave & Charl Cilliers St, Anderbolt, Boksburg, 1459